Refund Policy

Last updated: 12/9/2025

1. Overview

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2. Refund Eligibility

Totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. You may be eligible for a refund under the following circumstances:

  • Service was not delivered as promised within 30 days of purchase
  • Technical issues prevented you from using the service for more than 7 consecutive days
  • Duplicate charges were made to your account
  • You cancelled within 24 hours of initial purchase (unused credits only)

3. Non-Refundable Items

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident. The following are not eligible for refunds:

  • Credits that have been used to generate videos
  • Subscription fees after the first billing cycle
  • Custom character creation services
  • Premium support services that have been utilized

4. Refund Process

Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae. To request a refund:

  1. Contact our support team at support@reelbuildr.com
  2. Provide your account information and reason for the refund request
  3. Include any relevant documentation or screenshots
  4. Allow 5-7 business days for review and processing

5. Processing Time

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Processing Times:
• Credit card refunds: 3-5 business days
• PayPal refunds: 1-2 business days
• Bank transfers: 5-10 business days

6. Partial Refunds

Sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. In some cases, we may offer partial refunds based on the amount of service used. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt.

7. Chargebacks and Disputes

Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? We encourage customers to contact us directly before initiating chargebacks or payment disputes. This allows us to resolve issues more quickly and maintain your account access.

8. Changes to This Policy

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident. We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting.

9. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: support@reelbuildr.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9 AM - 6 PM PST
Response Time: Within 24 hours